Help and Support
Access It
To setup your Doane account profile: Go to https://www.doane.edu/myaccount. If you are a new; student, faculty, or staff - you will need to complete the New User Set Up option first. The next page will ask you for your Doane User ID and hit continue. Then select Authenticate with E-mail and choose the non-Doane e-mail listed and click Send Pin. When you receive your PIN CODE enter it the in space provided and continue. You will now select 4 challenge questions and answers. After you create your four challenge questions navigate back to https://www.doane.edu/myaccount and under the “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select "Authenticate With Challenge Questions" Note: Should you decide to change your password, you will need to use PASSWORD REQUIREMENTS: Your password must meet all of the following requirements
- Uppercase letters (A-Z)
- Lowercase letters (a-z)
- Numeric characters (0-9)
- Non-alphabetic character (ie. !, $, #, %, *)
- No three letters can match as they appear in your User ID. Example: john.doe can not use a password containing joh in that order.
Students needing Accessibility Accommodations: For information about Doane’s Accessibility Policies, please visit http://doane.edu/disability-services.
Doane User ID:
Your key to most university resources is your User ID. It consists of two parts: your user name and a password. Your user name will be formatted as firstname.lastname (e.g. thomas.doane) Your password will be what you created with the ReAct Password Management Tool.
Remember! Treat this information like you would your most prized possession! This User ID allows access to systems containing YOUR information and it should be kept confidential! Systems that use your User ID include: Doane email, Netfiles, WebAdvisor, Lab machines and Canvas.
Connect It
Wireless Network:
On your mobile device: Connect to the “Doane” wireless network then open your browser (Safari, Google, etc) and go to doane.edu — register your device and then you’ll be good to go! On your PC or Mac: Go to Wi-Fi networks, choose “Doane” wireless network, then open your browser and go to doane.edu — register your device and you’ll be online!
Wired Network:
Doane University provides each student one wired port in their dorm room in addition to their wireless access. This network is known as ResNet. We do have certain restrictions on how you can use our network outlined in the Appropriate Use Policy accessible online at doane.edu/faq/acceptable-use-policy.
Canvas ( Learning Management System ):
Go to doane.instructure.com — Log in using your Doane User ID.
General Minimum Computer Requirements:
| Desktop/Laptop | Mobile Phone/Tablet | |
|---|---|---|
| Operating System | Windows 10 Mac OSX 10.14+ | iOS, Android, Windows Mobile, Chrome OS |
| Processor | 2 GHz Processor | 1 GHz Processor |
| Memory | 8GB of RAM | 2GB of RAM |
| Monitor | 1024 x 768 Resolution | n/a |
| Hard Drive Space | 50GB of free space | n/a |
| Home Internet Speed | DSL — 12Mbps Cable — 20Mbps | DSL — 12Mbps Cable — 20Mbps |
| Internet Browser | Microsoft Edge, Firefox, Safari, or Chrome | Android, Safari, Chrome |
| Java | Installation required | Some features not available in Mobile versions |
| Camera/Microphone | For some classes these items are required. Please check with your instructor before the beginning of class! If you need to purchase these and they are not built in – we recommend 1st tier vendors like Dell, Lenovo, Apple, etc |
Protect It
All computers should have an antivirus program to help protect against pieces of software that can hijack your information. Doane uses Microsoft Security Essentials or Microsoft Defender to protect our machines. These programs come standard on most Windows machines, but can be downloaded for free at: http://microsoft.com/en-us/safety/pc-security/microsoft-security-essentials.aspx. We also recommend Malwarebytes available at: http://malwarebytes.com We also recommend protecting yourself with Doane’s e2Campus safety alerts at: https://www.doane.edu/students/campus/safety/resources
Support It
Doane Tiger Tech is available to you free of charge! If you need help with your device, your internet connection, or even your game system — all you have to do is ask!
Call: 402.826.8411
Email: helpdesk@doane.edu
Self Service Portal: helpdesk.doane.edu
Hours: Walk In: M-Th 8am to 9pm, Fridays 8am to 5pm. Phone Support: M-Th 9pm to 11pm, Saturdays 12pm to 5pm, and Sundays 2pm to 11pm.
Possess It
Who wants to pay full price for anything these days?! You're part of our Doane family, so use our discounts!
- For Apple products: Visit the Back to School page. Discounts vary between 8 to 10 percent, depending on the product purchased.
- For Dell products: Log on to http://dell.com/doane or call 866-257-4711 (Member ID: US5485900). Discounts vary between 4 to 12 percent, depending on the product purchased.
- For Lenovo products: Log on to https://shop.id.me/stores/1486-lenovo/ Discounts vary between 5 and 30 percent, depending on the product purchased.
- For Microsoft products: Log on to https://www.microsoft.com/en-us/store/b/home?rtc=1. Discounts vary between 10 to 60 percent, depending on the product purchased.