E-billing & E-payments
Payments can be made in the following ways:
Mail checks payable to Doane College, Business Office, 1014 Boswell Avenue, Crete, NE 68333. Please indicate the student's ID number on the memo line of the check.
By e-check online
After logging into WebAdvisor, click on "View Your Account" and follow the instructions. There is no convenience fee for this service. Make sure that you follow the instructions very carefully and properly input your bank's routing number and your account number. Returned electronic checks are treated the same as any dishonored item, and you will be charged a $30 fee if your check is returned.
By credit card online
After logging into WebAdvisor, click on "View Your Account" and follow the instructions. MasterCard, Discover and American Express are accepted. A convenience fee of 2.75 percent will apply.
Checks, e-checks, and credit cards are also accepted in person on the Crete, Lincoln and Grand Island campuses.
Other payment types include
Parent Plus Loans, Federal Stafford Loans, Alternative Loans, Payment Plans (discussed later), or any combination thereof. Please contact the Financial Aid Office (FAOffice@doane.edu) to discuss loan options. Please note all Financial Aid forms must be completed to determine eligibility for Federal and State grants or loans.
Q. Why are changes being made to the credit card payment procedures?
A. Credit cards will be accepted by Nelnet, a vendor contracted by the College that charges a fee for its service. The convenience fee amount for each transaction was determined by our vendor, and Doane will not receive any part of the service charge. While credit card payments offer convenience to students and their families, the cost to the College became unreasonably expensive. Therefore, the College decided to require those who use this convenience to cover its cost.
Our vendor, Nelnet, is also certified to process credit card transactions in compliance with Payment Card Industry Data Security Standards (PCI DSS), another very important factor in moving credit card processing online.
Q. Why are VISA credit cards no longer accepted?
A. Unlike other credit cards, Visa's rules will not permit the vendor (Nelnet in this case) to assess a percentage service charge unless the College also assesses a service charge for Electronic Check bank transactions that allow payment directly from checking or savings accounts. The College chose not to charge this fee for free online Electronic Checks. As a result, we are now unable to accept VISA cards.
Q. Are other colleges and universities making similar changes?
A. Many colleges and universities are either charging a convenience fee or have stopped accepting all credit cards. Many who still accept credit cards no longer accept VISA. This VISA policy limitation is not unique to Doane or to our card processor; it is effective for colleges and universities nationwide.
Q. Is there a way I can avoid paying a convenience fee?
A. You can avoid paying the 2.75% convenience fee by paying online with an e-check, which is an electronic debit to your checking or savings account. For full payments, you may also mail a check for your balance due to Doane College, Business Office, 1014 Boswell Ave., Crete, NE 68333, or bring a check to the Business office in the Padour-Walker Administration Building on the Crete Campus. Please always include your student ID number on the check, and allow 7-10 days for USPS processing when mailing a payment. Checks, e-checks, and credit cards are also accepted in person on the Lincoln, and Grand Island campuses.
Q. Are debit cards accepted?
A. Yes, all debit cards except VISA are accepted, however they are treated the same as credit cards, subject to the 2.75% convenience fee.
Q. Can I make a credit card payment over the phone?
A. Yes, at this time you can still pay with your credit card over the phone by calling 402.826.8250 during business hours. Our cashiers will also use Nelnet's secure product, therefore, the 2.75% convenience fee will be charged on these transactions. E-check information can also be accepted over the phone, with no fee.
Q. Are there payment options other than via the Internet?
A. Doane will continue to accept cash and check payments, as well as e-checks, in the Business office in the Padour-Walker Administration Building on the Crete Campus as well as payments by check received through the U.S. mail, with no fees. Credit cards will also continue to be accepted at the Student Accounts window, with the 2.75% convenience fee. Checks, e-checks, and credit cards are also accepted in person on the Lincoln, and Grand Island campuses.
Q. Are there payment plans available?
A. Yes, FACTS Payment Plans are available online, via Nelnet. Short-term plans (one to six months) are available for a one-time charge of $25. Long-term plans (seven to twelve months) are $45. Both plans are interest free. Payments are charged on the 5th or the 20th of each month, and you can choose either free e-check withdrawals from your checking/savings account, or pay with a Mastercard, Discover, or American Express credit card, subject to the 2.75% convenience fee.