Policies for Students
The Business Office will gladly cash a check between 8:30 a.m. and 3:30 p.m., Monday through Friday. There is a $10 charge for each check returned to Doane University payable by the individual who cashed the check. In addition, payment for returned checks must be settled within 48 hours or the County Attorney's Office will be contacted. Stopped payment requests for lost checks carry a $10 service charge.
Student bills are generated monthly or as needed. Questions regarding the billing process or payments to the student account should be directed to student accounts payable personnel in the Business Office.
Resident students are required to enroll in one of the board/meal plans offered by the college. We will attempt to accommodate special medically mandated diets if your physician provides us with a prescription for a specialized plan.
Refunds are not provided for missed meals. However, students may apply to the Business Office for a partial refund if they are required to miss meals by the nature of a course taken for credit. In addition, refunds will only be made if students miss more than five meals per week. No refunds will be made to students who miss meals for other reasons. At the discretion of the director of food service and the Business Office, students may be supplied sack lunches and dinners in lieu of a refund.
Refunds are not issued for any other reasons. Students on college-sponsored trips may receive stipends from their departments for missed meals.
Lost I.D. cards can be replaced by the Safety Office for $10. All students are required to have a current I.D. card.
A student is held responsible for damage to college property, and is either billed for the cost thereof, or the amount is deducted from the room deposit. Charges are assessed by the Residence Life Office. Any questions concerning the cause of the charge should be directed to that office.
A student is not eligible to attend classes until his/her registration has been approved by the Registrar and the Vice President for Finance and Administration.
College bills are due in full on or before the first day of class each term, unless a payment plan has been authorized by the Business Office at least two weeks prior.
Registration may be refused for any student whose previous term account is not in good order. No refund of charges will be made to any student suspended or dismissed from the college. Registration may be cancelled for any student who is delinquent in his/her payments.
A late fee of $15 per month will be added to all unpaid accounts in the event that amounts due and owed to the college are not paid in full when due. At the discretion of the administration of Doane University, a student may be suspended for non-payment of his/her debts. A transcript or diploma is not issued to a student who has failed to pay off any debts to Doane University. At the discretion of college administration, a transcript may be released for a currently enrolled student entering graduate or a professional school who has a balance on his/her account, provided the student is current with the payment plan.
All bills are due and payable the first day of class for each semester. In order to assist students in meeting college expenses, an installment plan through FACTS is available via WebAdvisor for a small semester or annual fee. Withdrawals from your checking or savings accounts are processed with no additional fees. If you choose to use a Discover, Mastercard, or American Express credit or debit card, and additional 2.75% convenience fee will be added. Note that VISA cards are not accepted in the tuition payment plan program.
If the financial aid package or the charges change, it is the student's responsibility to contact the Business Office to make adjustments to the payment plan. If a student who initially commits to Doane elects not to enroll at Doane, a complete refund is made of the money paid up to that time. No interest will be credited to this refund.
Registration constitutes a financial contractual agreement between Doane University and the enrollee.
If a student officially withdraws from the college prior to the official start of a term, all tuition and fees are refunded. After the term begins, a student who withdraws is refunded a portion of tuition and fees for all classes in which the student enrolled on or after census day. (Census day is listed on the college calendar as the last day for registration.) The amount of the refund and the manner in which it is calculated depends upon the student's status at Doane University.
For a student who is not receiving Federal Title IV (Pell Grant, Federal Supplemental Grant, Federal Perkins Loan and/or Federal Stafford Loan(s) student financial aid, the refund is determined by the number of days that have passed from the official beginning of a term according to the following schedule:
- 0-10 days: 100%
- 11-21 days: 50%
- 22-28 days: 25%
- 29-35 days: 10%
Tuition and fee refunds are generally based on the last documented date of attendance or the official withdrawal date. For a student who does not officially withdraw, the refund is generally based on the last date of class attendance, as determined by the college.
After census day, no refund is made unless a complete withdrawal occurs. Refunds are not made for a student dropping an overload, credits or classes, or a student dropping from full-time to part-time status. A student adding modules and credits after census day which result in an overload, is billed for these credits.
Room charges are not refundable after the first 10 days of class (census day). Refunds are not made for occasional absences from the dining room. Absences extending beyond one week due to illness or other recognized circumstances may receive consideration for an adjustment when approved by the Vice President for Finance and Administration.
In case of withdrawal from college, the costs for board are pro-rated according to the withdrawal policy in effect at that time.
Federal law requires a specific calculation be used for those students who are Federal Title IV recipients, and who withdraw from the institution during the first 60 percent of the period for which they have been charged. (Institutional costs are defined as charges that Doane University assesses a student for education expenses that are paid to Doane University directly.) If a student drops after the 60% point in the enrollment period, the percentage earned is 100%. There is no refund, nor is there a calculation of Title IV Assistance earned. Doane University retains 100% of all charges.
The following education expenses are considered institutional costs:
- All charges for tuition, fees, room and board, (if contracted with Doane University)
- Expenses for required course materials, if the student does not have a "real and reasonable opportunity" to purchase the required course materials from any place but Doane University.
The total amount of all institutional costs must be used in the calculation of a refund, including the calculation of unpaid charges, if they are specifically designated as excludable.
Excludable costs are defined as costs that regulations permit Doane University to exclude from the total amount of institutional charges when calculating the refund.
- Administrative fees
- Documented costs of unreturnable equipment
- Documented costs of returnable equipment, if not returned in good condition within 20 days of withdrawal.
The Doane University refund policy is based on the last date of verified class attendance, as determined by the college. The calculation will use the total number of calendar days of the enrollment period divided by the total number of calendar days the student attended. This percentage shall be used to determine the Doane University costs to be charged, as well as the financial aid dollars credited to the period of enrollment.
Refunds are based upon the official start of the term and the official withdrawal date. A term is defined as one complete semester on the Crete campus. The official registration and withdrawal process must take place during the appropriate time frame for the student to be considered for a refund. In some cases, the actual start date of a course may occur after a refund is no longer available.
If a withdrawing student received benefits from federal financial aid, a portion of any refund calculated must be returned to the federal student aid program(s) used. Funds are restored to each program up to the total amount disbursed for the term before any refunds are replaced in the next program.
Doane University restores funds to the student aid programs in the following order:
- Federal Stafford Student Loan Program (unsubsidized, subsidized)
- Federal Perkins Loan Program
- Federal Parent (PLUS) Loan Program (if applicable)
- Federal Pell Grant Program
- Federal Supplemental Educational Opportunity Grant Program (SEOG)
- Doane Scholarships/Grants
- Outside Scholarships